terms and conditions
Your reservation and booking are subject to the general terms and conditions for the hotel sector.
Cancellation made up to 31 days before you are due to arrive incurs no cancellation fees, from 30 days to 3 days before you are due to arrive the fee is 80% of the cost, whereas cancellations made 3-0 days before the start of your holiday, or no-show, incur 100% of the charges.
In the event of cancellation there is a EUR 30.00 processing fee.
Travel cancellation insurance
To avoid cancellation costs we offer travel cancellation insurance and holiday insurance, further information can be found here.
When you make a reservation, you will receive further details – we take the insurance cover out in your name.
Insurance also covers search and rescue costs, loss of luggage, reimbursement of costs in the event of late arrive or early departure – and this is for EVERYONE who is part of the travelling party.
If you have a gift voucher and would like to redeem it here with us, please let us have the gift vouchers in advance!
Only ONE gift voucher may be redeemed per stay. Vouchers cannot be exchanged for cash and cannot be extended. Should the billing amount be less than the voucher amount there is no compensation and the difference is not refunded. Upon purchasing a voucher you are agreeing to these terms.